Four Points by Sheraton Cuenca | Hotel in Cuenca

| 9.3 (776 Reviews) |   Pet Friendly  3 Bathrooms  11 Guests
Cuenca Hotel | Four Points by Sheraton Cuenca

Hotel in Cuenca

Four Points by Sheraton Cuenca Hotel is within the largest shopping center in the city, Mall del Río with direct access to more than 200 stores, food court and cinemas. Just a few steps from the Convention Center. 4.5 mi away from Mariscal La Mar airport. All rooms include a private bathroom with shower, hairdryer and free amenities. Also air conditioning, 40 ”LCD TV with cable, coffee maker, safety box, ironing board and iron. The reception and Room service is 24 hours. Access available for people with disabilities. It offers a Bussiness Center, gym on the terrace of the Hotel, swimming pool with a nice view of the city, sauna, Turkish, whirlpool. The Hotel is 1.4 mi from the Tomebamba River. 1.6 mi from the Pumapungo Museum, 10 minutes from the Historic Center, 5 minutes from the Mirador de Turi, 15 minutes from the Thermal Baths.

Four Points by Sheraton Cuenca is located in Cuenca.

This 120 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pet Friendly, and several others. This is a 5 star rated property and has over 776 reviews with the average score of 9.3 . Coming to Cuenca and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 120 Bedrooms Hotel if you want to learn more about this RBO place in Cuenca. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Cuenca in Cuenca is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Cuenca”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 10169, Ecuador

Amenities

Air ConditionerAir Conditioner
ParkingParking
Pet FriendlyPet Friendly
PoolPool
Wheelchair AccessibleWheelchair Accessible
Private PoolPrivate Pool
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
Child FriendlyChild Friendly
HeatingHeating
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Kid-friendly buffetKid-friendly buffet
  • FruitFruit
  • BarBar
  • RestaurantRestaurant
  • Wine/ChampagneWine/Champagne
  • Kids' mealsKids' meals
ParkingParking
  • Parking garageParking garage
  • Parking on siteParking on site
  • ParkingParking
  • Private ParkingPrivate Parking
  • Free parkingFree parking
  • Accessible parkingAccessible parking
AccessibilityAccessibility
  • Wheelchair accessibleWheelchair accessible
  • Toilet with grab railsToilet with grab rails
  • Raised toiletRaised toilet
  • Lowered sinkLowered sink
ActivitiesActivities
  • Fitness centerFitness center
  • SaunaSauna
  • Steam roomSteam room
  • FitnessFitness
  • Indoor poolIndoor pool
  • Indoor pool (year-round)Indoor pool (year-round)
GeneralGeneral
  • ElevatorElevator
  • HeatingHeating
  • Family roomsFamily rooms
  • Soundproof roomsSoundproof rooms
  • Smoke-free propertySmoke-free property
  • Wifi in all areasWifi in all areas
  • Non-smoking roomsNon-smoking rooms
  • Pet friendlyPet friendly
  • Air conditioningAir conditioning
  • Facilities for disabled guestsFacilities for disabled guests
Guest ServicesGuest Services
  • Baggage storageBaggage storage
  • Dry cleaningDry cleaning
  • Airport shuttleAirport shuttle
  • Ironing serviceIroning service
  • LaundryLaundry
  • ConciergeConcierge
  • Shuttle serviceShuttle service
  • Pet bowlsPet bowls
  • Business centerBusiness center
  • Room serviceRoom service
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • Suit pressSuit press
  • Pet basketPet basket
  • Fax/PhotocopyingFax/Photocopying
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • 24-hour front desk24-hour front desk
  • Daily housekeepingDaily housekeeping
  • Shuttle service (free)Shuttle service (free)
InternetInternet
  • WifiWifi
  • InternetInternet
  • Free WifiFree Wifi
OutdoorsOutdoors
  • TerraceTerrace
Security/SafetySecurity/Safety
  • Smoke alarmsSmoke alarms
  • Security alarmSecurity alarm
  • Key card accessKey card access
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • CCTV in common areasCCTV in common areas
  • Key accessKey access
  • 24-hour security24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Delivered food covered securelyDelivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Process in place to check health of guestsProcess in place to check health of guests
  • Face masks for guests availableFace masks for guests available
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • First aid kits availableFirst aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followedPhysical distancing rules followed
  • Mobile app for room serviceMobile app for room service
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
SpaSpa
  • Swimming poolSwimming pool

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation Policy
Cancellation Policy
Free cancellation
Pet Policy
Pet Policy
Pets are allowed and charges may apply.
Please note there is a service surcharge of usd $1.68 per night per room (includes taxes).guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.76
Location:
9.05
Staff:
9.27
Facilities:
9.12
Comfort:
9.28
Cleanliness:
9.41
Suzanne
Feb 21, 2026 08:00:00 AM
Review Score:   10
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Clean, modern, easy to get cab to town, and mall next door very convenient
See All Reviews

Room Arrangement

Room InfoFacilities
King Room
Room Type: Double
Room Size: 36 m2
1 King bed(s) Bed
King Room

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Air conditioning

Bathroom

Bath or shower, Hairdryer, Body soap, Conditioner, Shampoo, Toilet paper, Towels, Private bathroom

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Cribs

Exclusive services

Free gym access
Double Room with Two Double Beds
Room Type: Twin
Room Size: 36 m2
2 Full bed(s) Bed
Double Room with Two Double Beds

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Air conditioning

Bathroom

Bath or shower, Hairdryer, Body soap, Conditioner, Shampoo, Toilet paper, Towels, Private bathroom

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Cribs

Exclusive services

Free gym access
Suite
Room Type: Suite
Room Size: 65 m2
1 King bed(s) Bed
1 Sofa bed Bed
Suite

Food & Drink

Tea/Coffee maker

Media & Technology

Telephone, TV

General

Air conditioning

Bathroom

Bath or shower, Hairdryer, Body soap, Conditioner, Shampoo, Toilet paper, Towels, Private bathroom

Living Area

Desk

View

Mountain view

Accessibility

Toilet with grab rails

Bedroom

Cribs

Exclusive services

Free gym access

FAQ's

Is this Cuenca hotel pet-friendly for guests? 

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cuenca hotel? 

Check-in time for Cuenca hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cuenca hotel have a swimming pool? 

Yes, this Cuenca hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cuenca hotel? 

Best-rates for the Cuenca hotel starts from $122 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, Wheelchair Accessible, Private Pool, Balcony/Terrace, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Wellness Facilities, Restaurant, Bar, Guest Services, Entertainment, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. RBO matches every traveller with their perfect accommodation, whether you are travelling with a group, friends, family, or pets.

Is Cuenca hotel a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cuenca hotel wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Cuenca hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cuenca hotel? 

Based on the information reported by the owner or manager, the Cuenca hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cuenca hotel? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Cuenca hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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